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  • Disney Cast Costuming Return
    Posted On: Nov 10, 2020

    Starting Nov. 2, Cast Members can return their costumes at 24/7  costume return chutes available at the following locations:

    *Open to all Cast regardless of home location

    There are 24/7 drive-through drop-off costume return chutes available at:

    BCML

    1211 Southwest Pl.

    Anaheim, CA

    BCML is a drive-through drop-off location. For your safety, if you are planning to utilize the costume drop-offs by bike or on foot, please visit the TDA or Company D drop-off locations below instead.

    There are 24/7 costume return chutes available at:

    TDA (outside security checkpoint)

    700 W. Ball Rd.

    Anaheim, CA

    Company D

    1625 S. Lewis St.

    Anaheim, CA

    An ADA accessible bin will be available inside Company D during working hours.

    Please make sure to comply with all health and safety measures, including wearing a face covering and maintaining physical distancing during your visit.

    Impacted Cast Members who are unable to return items in-person can request a postage-paid mailing label by calling Global HR Operations at 321-939-7000 (Monday-Friday, 9 a.m. – 8 p.m. ET).

    The following company-provided items do not need to be returned to Costuming and may be kept for personal use by impacted Cast Members:

    • Face coverings
    • Face shields
    • Eye glasses
    • Eye goggles
    • Refillable hand sanitizer bottles
    • Company-issued shoes
    • Name tags

    Below are some FAQs that may be helpful as you prepare to return your costumes.

    HOW LONG DO I HAVE TO RETURN MY COSTUME?

    We ask that you return your costume and costume pieces as soon as you are able. There are several options to return items including costume chutes, a 24/7 drive-through costume drop-off location at BCML and mail-in.

    WHAT HAPPENS IF I DO NOT RETURN MY COSTUME?

    Returning costumes is incredibly important and we appreciate your assistance in returning them. If you do not return a costume or costume piece, it will show as outstanding in the system.

    Costume items that remain outstanding will NOT impact your rehire status. If you find a costume or costume piece at a later time, please return it at any time to the TDA security or Company D costume drop-off locations.

    HOW CAN I MAKE SURE ALL MY GARMENTS CAME OFF MY COSTUME RECORD?

    You may check your costume return status by searching “Costuming Disney Look” on the HUB and then selecting “View Costume Record” from the menu. This is updated on a daily basis. 

    WHAT IF I CANNOT RETURN MY COSTUMES TO THESE LOCATIONS? 

    Impacted Cast Members who are unable to return items in-person can request a postage-paid mailing label by calling Global HR Operations at 321-939-7000 (Monday-Friday, 9 a.m. – 8 p.m. ET). There is an ADA accessible return bin located inside of Company D at the Lewis Street location during working hours.

    SHOULD I RETURN MY CAST MEMBER ID, MAIN ENTRANCE PASS AND OTHER COMPANY ITEMS WHEN I DROP OFF MY COSTUMES?

    You may keep your ID and Main Entrance Pass until your separation date to access Cast Member offers. We will provide additional details on how you can return IDs and other company items at a later time.

    For questions about returning costumes or any special accommodations, please contact the Garment Recovery Team at 714-781-6534 or via email at DLROpsCostuming-GarmentRecovery@disney.com.

    For questions about resources for Cast impacted by the workforce reductions, please call Global HR Operations at 321-939-7000 (Monday-Friday, 6 a.m. – 5 p.m. PT).


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